Customer Support

Get In Touch

Our team is here to help with any questions about orders, products, or shipping.

Fastest Response

WhatsApp Support

For all enquiries, orders, and support - message us directly on WhatsApp for the quickest response.

‪+44 7441 429091‬

Message Us on WhatsApp

Email Support

For non-urgent enquiries or if you prefer email communication, reach out to us below.

hello@thepedshop.com

Send Us an Email

Slower response vs WhatsApp

Verified Vendor

Official Critical Pharma Stockist

As a verified vendor for Critical Pharma, for all product enquiries or issues regarding Critical Pharmaceuticals products purchased from us, please contact us directly rather than Critical Pharma.

Common Questions

Frequently Asked Questions

Quick answers to help you with your order

How do I place an order?

Simply add your desired products to the cart and proceed to checkout. Your order will be sent to our sales team via WhatsApp for processing.

How do I receive payment details?

Once you place your order, our sales team will send you the payment details through WhatsApp.

What payment methods do you accept?

We accept various payment methods. Please refer to the payment details our sales team sent to you via WhatsApp.

How do I confirm my payment?

After making the payment, please send us a screenshot of the transaction via WhatsApp to confirm your payment.

When will my order be dispatched?

Orders are dispatched the next working day (Mon-Fri) after payment confirmation.

How will my order be shipped?

UK Shipping – We use Royal Mail's 24-hour tracked service, ensuring your order arrives quickly and securely.

International Shipping – Method and delivery time will vary depending on destination.

Can I track my order?

We don't automatically send out tracking codes. Once your order is dispatched, it should arrive within 1 working day. If your order is taking longer than usual, please contact customer service who can provide a tracking code.

What if I need to change or cancel my order?

Please contact us via WhatsApp as soon as possible. We can accommodate changes or cancellations before payment confirmation.

What should I do if my order does not arrive?

If your order does not arrive within the expected timeframe (2-3 working days), please contact us via WhatsApp and we will assist you in tracking it down.

Do you ship internationally?

Yes, we do! Please get in touch with us via WhatsApp with details of the country and we will let you know if we can facilitate.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately via WhatsApp with your order details and photos of the item.

ORDER NOW

Get In Touch

WhatsApp Support

Email Support

Official Critical Pharma Stockist

Frequently Asked Questions

Free UK Shipping

Fast Dispatch

International Shipping

Secure Checkout